Frequently Asked Questions

BrainRoad builds your private Business Brain: the files, notes, customer history, FAQs, quote templates, service rules, follow-up rules, and business context your AI helper works from. Your helper drafts quotes, replies, follow-ups, and next steps from that Brain. New customer-facing workflows begin in review.

ChatGPT is a tool you visit. BrainRoad is where you organize the business context your AI helper should use before it drafts anything. ChatGPT is useful for one-off answers; BrainRoad keeps your files, examples, customer details, templates, and rules in one private Brain so repeat work does not start from scratch.

Draft email replies, quote follow-ups, customer answers, meeting notes, daily briefings, and next steps from your actual business context. New customer-facing workflows begin in review, and high-stakes work stays there.

Three steps: (1) create your BrainRoad account, (2) add the files, notes, examples, FAQs, templates, and customer details your helper should know, and (3) follow the setup wizard for your first helper workflow. Most people can start in one sitting.

Starter is free for 30 days — your Business Brain, helper workspace, core setup path, and $5 of managed model use, with no credit card. After that, Pro is $29/month and includes a fresh $5 each calendar month. Optional $10 prepaid top-ups add $11 and never expire.

Compared to rebuilding the same customer context, quote details, and follow-up notes every day, $29/month is cheap. If BrainRoad saves 30 minutes a day on quote prep, customer replies, or follow-ups, that is 182 hours a year you can put back into paid work.

Yes. Managed model access is the default, while advanced settings let you add a supported provider key for direct provider billing and broader model choice. Your Business Brain and review history stay the same when you switch.

No. Pro is a flat $29/month. Managed model use is prepaid: included value is used first, top-ups never expire, and new model work pauses at zero instead of creating a postpaid overage.

Your Brain and helper runtimes run in isolated environments with dedicated resources. Your files, client details, conversations, and API keys are separated from other users.

Good instinct. That is why BrainRoad is built around private context and review before send. Your helper can draft from your Brain, but you approve before anything sensitive gets sent or changed.

Yes. Your BrainRoad data and runtime configuration are exportable. No lock-in, no hoops. The helper runtimes are built on open-source projects, so you can self-host if you outgrow us.

If you can upload a file and answer a few plain-English setup questions, you can do this. No terminal, no config files, no SSH.

Your helper drafts, you approve. Over time, as you see what it gets right consistently, you can grant narrow trust. Review-before-send is the default because a wrong customer email is a real problem.

Two ways: web chat in your dashboard, and your helper's own email inbox. Forward customer email to that inbox and it drafts replies and follow-ups from your Business Brain — each one waiting in your approval queue for you to review before it sends.

The helper runtime pauses. Your Brain, settings, files, saved context, and review history stay preserved so you can resume later.