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What would you like to know?

Here’s how BrainRoad works, what’s included, and where you’ll still need to lend a hand.

What can I use BrainRoad for?

You can ask questions, research a topic, compare files, write drafts, and schedule work to repeat. For example, share your project notes and an earlier client update, then ask for this week’s draft. Start with work you can check before relying on the result.

Do I need to know how to set up AI?

No. BrainRoad prepares your computer and includes AI usage. Sign in and start chatting in Hermes, the AI app your assistants use. You can share a file or ask a question straight away, and connect other accounts when you need them.

Can I use photos from my phone?

Yes. Attach a clear JPG or PNG photo or screenshot to the chat. Ask for help reading a delivery note, making a list from a whiteboard, or understanding a screenshot. Check names, dates, quantities, and prices against the original.

Do I have to explain everything again next time?

Your conversations and files stay on your computer. You can ask your assistant to remember preferences such as how you format a report or write a client update. Be clear about what you want it to save, and check that it uses those instructions correctly.

Can I have different assistants for different work?

Yes. They’re called Bots in Hermes. You can create one for research, another for writing, or one for a particular client. Each can have its own instructions and conversations, and you don’t pay extra for another Bot.

Does it work when my laptop is off?

Yes. Your assistants run on your BrainRoad computer. Scheduled work can continue while you are away, and you can find the results in the same chat when you return. Work still needs the right files, working account access, and enough AI allowance.

Can it use my other accounts?

You can connect tools and sign in to websites through Hermes or the computer’s browser. The steps depend on the service. Some websites block automated access or ask you to sign in again, so try the specific service you need before relying on it for regular work.

Will it ask before sending messages or changing things?

Not for every action. Your assistants can act using the access you give them, including sending messages, editing files, or making other changes in connected accounts. Use accounts and permissions you are comfortable sharing. Telling an assistant to draft only is an instruction, not a technical block on sending.

What if it makes a mistake or gets stuck?

Check the result and tell it what needs changing. Ask for sources when the facts matter. If it needs a login, a missing file, or an answer from you, look for that in the chat. Check important figures and customer-facing work before using them.

When would I open the computer’s screen?

When you want to see what’s happening or a website needs you to enter a password, verification code, or CAPTCHA. Computer opens in a separate tab and you can click or type immediately. You and your assistants share that screen, so using it at the same time can cause conflicts.

Who can access my files?

Your computer is separate from other customers’ computers. Assistants on your account share its files and signed-in accounts. AI providers and connected services process the information needed to do the work; private does not mean the data never leaves the computer. Our privacy policy explains more.

What does the $79 monthly plan include?

Your private computer, all your AI assistants, backups, system updates, recovery, and $20 of AI usage through OpenRouter each calendar month. Start online when a Computer is available. Try 7 days or $5 of model use, whichever comes first; card required. Then $79/month unless you cancel.

What happens if I use up the AI allowance?

New AI work pauses until the next calendar month. We don’t automatically charge for extra usage, and there are no top-ups. The allowance reset date may differ from your subscription billing date.

What happens to my work during an update or recovery?

Updates keep your files and settings while replacing the system software. Recovery keeps your current data when it can. If restoring a backup is necessary, you’ll see its date and time before confirming; later changes may be lost.

How does the trial work?

New customers get 7 days or $5 of model use, whichever comes first. A card is required. Using the allowance early pauses AI work without bringing your charge forward. Unless you cancel, the $79 monthly plan starts on the date shown in checkout; we send a reminder two days before. If the trial ends without payment, access closes and Computer data is scheduled for deletion seven days later.

How do I cancel or delete my account?

Cancel through the billing controls in your account and check when access changes. Account deletion is separate and removes your computer, files, conversations, backups, and AI access. Some billing or security records may be retained as explained in the privacy policy.

Still have a question?

Get in touch about the product or getting started. You can also read our pricing and privacy policy.

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