HOME TECH CARE
A computer question? Have someone you can call.
Maybe it’s you, stuck on another update that moved everything. Maybe it’s your mom, calling for the third time this week because the screen is “doing that thing again,” while you’re three states away guessing which button she’s looking at.
Home Tech Care means you can call me, Bryan, about the computer as often as you need, with no per-call charge. Buy it for yourself, or set it up together with a parent. They stay in charge of their computer and who hears about it.
Choose the plan that fits: $299/yr for one person, or $449/yr for a household of up to four. Includes calls, a yearly check-up per computer, and 20% off repairs. Full repairs, data recovery and new-computer setups are separate jobs, and I’ll tell you the price first.
WHO IS THIS FOR?
For yourself
You’d rather ask someone who knows you than search for an answer and hope.
Call (573) 687-9015For a parent or someone else
If you’re the family tech support and you live too far away to see the screen, start with how to bring it up. That’s often harder than choosing the plan.
Read how to bring it up10:00 A.M.–9:00 P.M. CENTRAL, MONDAY–SATURDAY
The next question needs someone who can see the screen.
An online answer describes a different screen. Helping family over the phone turns into guessing which button is where. With Home Tech Care, the member calls me, and with their permission, I can see the screen and walk through it with them.
The member makes the call and approves access. Afterward, a plain-English note can go to whoever they choose. A full repair is always a separate decision, with the price up front.
Exactly what you get.
One plan, two household sizes, and the same included service in both.
- Call as often as you need
- The small things are the point. A password that stopped working, an email that looks wrong, a printer that quit, an update that moved everything. No per-call charge and no meter running, so nobody puts off calling because it seems too small.
- One full check-up a year, per computer
- Updates, storage, backups, battery health, and the security settings that quietly drift. I tell you what I found in plain English, and what, if anything, is worth doing about it.
- 20% off any repair
- If something does break, member repairs are 20% off, remote or at the Columbia bench. The $99 remote session and $149 flat drop-off labor are already published prices, so you can check the discount against them.
- The ChatGPT IT Guy course, included
- For the small stuff at 9 p.m.: my eight short lessons on getting ChatGPT to walk you through computer problems one step at a time. Included free for members, and I set it up for you.
- A note to whoever you choose, after every visit
- After I help, I send a short plain-English note: what happened, what I did, whether anything needs attention. The member decides whether those notes go to anyone else, and to whom. It’s their call, not mine, and it can be turned off any time.
- You talk to me
- Not a call center, not a ticket number. The person who answers the phone is the person who does the work.
And what it is not.
Read annual renewal, cancellation, and refund terms.
It is not monitoring.
Nobody watches the screen, reads email, or logs activity. I’m not connected to the computer unless the member calls me and lets me in for that one session.
It is not a long-term contract.
It runs for one year. There is no automatic renewal without affirmative authorization. The member can cancel directly, with a refund for unused whole months.
It does not replace the free scam check.
Reading me a suspicious message is free for anyone, member or not. That never goes behind a plan.
If you are buying this for a parent
Bringing it up can feel awkward. Explain the practical help: someone they can call directly, the annual price, and what is included. Let them decide whether it would be useful.
If it would help to think it through with someone first, call. There is nothing to buy on that call.
Pick the moment, not the crisis.
Right after something has gone wrong is the worst time. It lands as "you cannot manage this" when everyone is already rattled. A quiet week later, it lands as what it actually is — a sensible arrangement.
Lead with the nuisance, not the risk.
"You should not have to spend a Saturday on hold with the internet company" goes down easily. "I am worried about you" usually does not, however true it is.
Make it about your time as much as theirs.
For a lot of families, they call you while you are two hundred miles away guessing at what they are looking at. Saying that plainly is not unkind. It gives everyone an easier out.
Leave the decision with them.
The plan is in their name. They choose whether notes go to anyone, and they can call and cancel that themselves. If the arrangement takes independence away, it is the wrong arrangement.
The rule that matters most
BrainRoad does not call out of the blue claiming your computer has a problem.We can return your request or contact you as agreed for your care plan. If an unexpected caller claims to be us, hang up and call the number published here to verify. You do not have to decide whether to trust the caller while they are on the line.
BrainRoad is a registered Missouri business at 4205 Philips Farm Rd, Ste 109, Columbia, MO 65201, run by Bryan Leasure. The same person answers the phone, does the work, and signs the note afterward.
WHAT IT COSTS
- One person
- $299/yr
- Household, up to four
- $449/yr
Billed once a year. Before renewal, we review the year with you and say plainly if the plan was not used enough to be worth keeping.
Both plans include calls without a per-call charge, the annual check-up per computer, 20% off repairs, and optional shared visit notes. The household price covers up to four people in one household.
The member can cancel and receive a refund for unused whole months. Renewal requires affirmative authorization.
Call (573) 687-9015Questions before you call
- Can I buy this for a parent who lives in another town or state?
- Yes. Most of the help is remote, so it works anywhere in the U.S. Hands-on repairs happen at my office in Columbia, Missouri, so someone near Columbia gets more out of the repair discount than someone farther away. Better to know that before you buy.
- Who does BrainRoad call if something is wrong?
- The member. Always the member first. Anyone else only hears from me if the member has said so, and only what the member has agreed to.
- What if I rarely need help?
- Your yearly check-up is still included. And if a year goes by with almost no calls, I’ll tell you honestly whether the plan is worth renewing. It never renews without your say-so.
- Will you call to sell me things?
- No. BrainRoad does not make unexpected calls claiming your computer has a problem or trying to sell you a repair. Requested callbacks and agreed check-ups are different. If a call surprises you, hang up and call our published number to verify it.
- What help is included, and what costs extra?
- Almost everything ordinary: settings, passwords, email, printers, updates, "is this message real," and walking through something on the screen. Full repairs, data recovery, and new-computer setups are separate jobs at their published prices, with the member discount.
- Can more than one person be on it?
- Yes. One person is $299/yr. A household of up to four people is $449/yr. It can cover two parents who share a computer or one household that wants a single arrangement for everyone.
Have a number ready for the next computer question.
Tell me whether the plan is for you or someone else. The first conversation is free. One person is $299/yr; a household of up to four is $449/yr. I explain the included help and separate repair costs, then the member decides whether to join.
Rather fix it yourself next time?
I’ll show you how to turn ChatGPT into your personal IT guy: the exact words that get it to walk you through printers, sound, Wi-Fi and scary pop-ups, one step at a time. Eight short lessons. Works with the free ChatGPT app.