Can we hire you without a monthly plan?
Yes. One-time repairs, assessments, and projects receive their own scope and price. Ongoing care is a separate choice.
Can you work with our current IT team?
Yes. Give me an agreed project or a share of the support work. Your staff and I decide who handles what before I start, so you know who to call and who makes each decision.
Can you improve what we already have?
Yes. Show me the workaround your team is tired of using. I’ll check whether your current setup can do the job, explain what needs changing and quote the work before you decide.
Can you handle the vendor coordination?
Yes. With your permission, I work with the internet, phone, software or equipment company involved. You approve the business decisions and costs. I handle the agreed technical work and explain what happens next.
How do quotes and purchases work?
We agree on scope, price, required access, and any equipment or subscription costs before paid work begins. Hardware is passed through at cost with receipts; you can buy it elsewhere. Changes to the agreed scope need your approval.
What happens after I request help?
I read what you send and contact you using the details you provide. We talk about what’s stuck, how urgent it is and the next step. If work is stopped now, call rather than waiting for a form reply.
How will we know the work is finished?
We agree on what you need to do, then try that task together. I explain what changed. If anything still needs attention, you’ll know the next step and who is handling it.
What if the delivered project does not work as agreed?
Report a reproducible failure to meet the agreed scope within 30 days of acceptance. We investigate and correct our work without an additional labor charge under the project workmanship terms. New requirements and unrelated faults are assessed separately.
What happens to our accounts and documentation?
Your accounts and supplied content stay yours. Paid, completed custom work is portable, subject to disclosed third-party licenses. Standard export and handoff have no extra exit fee. Your written scope identifies the deliverables and any customer-specific exceptions.