What I fix
- “Offline” and connection problems
- Printer and scanner setup
- Drivers and scanning apps
- Stuck print queues
- Printers lost after new Wi-Fi or a new computer
The printer is on. The computer says it’s offline.
It has to print tonight: the boarding passes, the tax form, the permission slip. You’ve restarted the printer, the computer and the router. You watched a video for a different printer. It still says “offline.”
Call me. I’ll connect while you watch, fix the connection, driver or queue, and we’ll print a real page together before we hang up.
Free diagnosis. $99 flat remote fix. Not fixed? You don’t pay.
Anywhere in the U.S. You watch every click, and you can disconnect any time.
I’m Bryan Leasure. 30 years in IT. I answer the phone and I do the work, for people anywhere in the U.S.
Sound familiar?
You don’t need the technical words. Tell me which of these sounds like your computer, or just describe what it’s doing.
- It says “offline”
- The printer is right there, turned on, lights blinking. The computer swears it doesn’t exist.
- Nothing leaves the queue
- One stuck document is blocking everything behind it, and deleting it doesn’t work.
- The computer can’t find it anymore
- It vanished after new Wi-Fi, a new router or a new computer.
- It prints but won’t scan
- Printing works fine. Scanning just doesn’t, or the scan button does nothing.
- The new printer won’t set up
- The installer stalls, picks the wrong printer or never finishes connecting.
Get the computer and printer talking again.
Most printing and scanning failures are connection or software problems. I trace the whole path instead of turning things off and on until something happens.
- STEP 1
Reconnect it
Get the printer and the computer on the same network and talking again.
- STEP 2
Fix the setup
Repair or reinstall the printer and scanning software without leaving duplicate printers behind.
- STEP 3
Clear the queue
Clear the stuck jobs, set the right default printer, and print a clean test page.
- STEP 4
Bring back scanning
Get scan-to-computer or scan-to-email working again when your printer supports it.
What a remote printer fix can, and can’t, reach.
I work on the computer side while you stay with the printer. If the printer itself is broken, I’ll tell you whether it’s worth repairing.
See exactly how a remote session worksGood to know
- Broken rollers, leaking ink and cracked parts need hands-on repair.
- A printer that won’t power on can’t be fixed remotely.
- Someone needs to be near the printer during the session.
Questions people ask me
- Can you really fix a printer remotely?
- Most printer problems are actually computer problems: the connection, the driver or the queue. I fix those from your computer while you watch. You just stay near the printer to load paper or press a button if I ask.
- What if the printer itself is broken?
- Cracked parts, broken rollers, leaking ink or a printer that won’t power on can’t be fixed remotely. I’ll tell you whether it’s worth a repair shop or whether a new printer is the better deal.
- It prints but won’t scan. Can you help?
- Yes. Scanning uses separate software and settings, so a printer can print perfectly and still refuse to scan.
- What does it cost?
- The diagnosis is free. A remote fix is $99 flat. If I can’t fix it, you don’t pay.
Not ready to call? Get my free cheat sheet.
One printable page: what to tell ChatGPT when something breaks, the magic sentence, how to show it your screen, and the scam pop-up rule. I’ll email it to you, plus a few short tips over the next week.
Need it to print tonight?
Call and tell me what the printer is doing. The diagnosis is free, a remote fix is $99 flat, and if I can’t fix it, you don’t pay.
Rather fix it yourself next time?
I’ll show you how to turn ChatGPT into your personal IT guy: the exact words that get it to walk you through printers, sound, Wi-Fi and scary pop-ups, one step at a time. Eight short lessons. Works with the free ChatGPT app.