What I help with
- “Offline” and connection problems
- Printer and scanner setup
- Drivers and scanning apps
- Stuck print queues
- Printers lost after new Wi-Fi or a new computer
The printer is on. The computer says it’s offline.
$99 per problem, fixed remotely
Bryan Leasure30 years in IT. I do the work.
Remote access only with your approval. You can disconnect.
Free diagnosis. Not fixed? You don’t pay.
Calls: 10:00 a.m.–9:00 p.m. Central, Monday–Saturday.
It has to print tonight: the boarding passes, the tax form, the permission slip. You’ve restarted the printer, the computer and the router. You watched a video for a different printer. It still says “offline.”
Don’t buy a new printer yet: “offline” is often a problem on the computer, not the printer. The job isn’t finished because a settings screen says “ready.” It’s finished when the page prints or the scan reaches its destination. I trace the connection, driver and queue with you, then we test the thing you needed to do. The diagnosis is free.
Free diagnosis. $99 flat remote fix. Not fixed? You don’t pay.
Anywhere in the U.S. You watch every click, and you can disconnect any time.
Sound familiar?
You don’t need the technical words. Tell me which of these sounds like your computer, or just describe what it’s doing.
- It says “offline”
- The printer is right there, turned on, lights blinking. The computer swears it doesn’t exist.
- Nothing leaves the queue
- One stuck document is blocking everything behind it, and deleting it doesn’t work.
- The computer can’t find it anymore
- It vanished after new Wi-Fi, a new router or a new computer.
- It prints but won’t scan
- Printing works fine. Scanning just doesn’t, or the scan button does nothing.
- The new printer won’t set up
- The installer stalls, picks the wrong printer or never finishes connecting.
Get the computer and printer talking again.
The printer, computer and connection all have a part to play. I check that path, find where the job stops and work on the cause.
- STEP 1
Reconnect it
Get the printer and the computer on the same network and talking again.
- STEP 2
Fix the setup
Repair or reinstall the printer and scanning software without leaving duplicate printers behind.
- STEP 3
Clear the queue
Clear the stuck jobs, set the right default printer, and print a clean test page.
- STEP 4
Bring back scanning
Get scan-to-computer or scan-to-email working again when your printer supports it.
What a remote printer fix can, and can’t, reach.
I work on the computer side while you stay with the printer. If the printer itself is broken, I’ll tell you whether it’s worth repairing.
See exactly how a remote session worksGood to know
- Broken rollers, leaking ink and cracked parts need hands-on repair.
- A printer that won’t power on can’t be fixed remotely.
- Someone needs to be near the printer during the session.
Questions people ask me
- Can you really fix a printer remotely?
- Most printer problems are actually computer problems: the connection, the driver or the queue. On a Zoom call, I fix those from your computer while you watch. You just stay near the printer to load paper or press a button if I ask.
- Should I just buy a new printer?
- Not yet. When it says “offline,” the printer is often fine and the problem is on the computer. Call first. If the printer itself is broken, I’ll tell you, and the diagnosis is free.
- What if the printer itself is broken?
- Cracked parts, broken rollers, leaking ink or a printer that won’t power on can’t be fixed remotely. I’ll tell you whether it’s worth a repair shop or whether a new printer is the better deal.
- It prints but won’t scan. Can you help?
- Yes. Scanning uses separate software and settings, so a printer can print perfectly and still refuse to scan.
- What does it cost?
- The diagnosis is free. A remote fix is $99 flat. If I can’t fix it, you don’t pay.
Let’s get back to the page you needed to print.
Call and tell me what the printer is doing. The diagnosis is free, a remote fix is $99 flat, and if I can’t fix it, you don’t pay.
Not ready to call? Get my free cheat sheet.
The next time the computer acts up, have somewhere to start. My one-page cheat sheet gives you ideas for what to ask ChatGPT, the scam pop-up rule, and when to bring me in. I’ll email it to you, plus a few short tips over the next week.
For the everyday computer jobs you’d like handled.
A setting you can’t find. A folder that needs sorting. Once your computer is working and online, ChatGPT can do the clicking in the apps you allow. I’ll show you the setup, what to ask and how to stay in charge. You can even send jobs from your phone while your computer stays awake and connected.
Show me how · $27 Want me to set it up for you?
The course is one payment. A paid ChatGPT plan is separate. Personal setup is a separate service, quoted first.